+44 (0) 1323 472 412 info@trainingbricks.com

 

VIVO Privacy and Cookies Policy

 

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Part 1: Personal information and privacy 

1.        Introduction

1.1     We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information..

1.2     By using our website you consent to our use of cookies in accordance with the terms of this policy.

2.        Collecting personal information

2.1     We may collect, store and use the following kinds of personal information:

(a)      ​information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)      information that you provide to us when registering with our website;

(c)      information that is generated in the course of the use of the services on our website;

(d)      ​information relating to any purchases you make of our goods / service;

(e)      information contained in any communications that you send to us through our website;

(f)      any other personal information that you choose to send to us.

2.2     Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

3.        Using your personal information

3.1     Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2     We may use your personal information to:

(a)      ​personalise our website for you;

(b)      enable your use of the services available on our website;

(c)      supply to you services purchased through our website;

(d)      ​​send statements, invoices and payment reminders to you, and collect payments from you;

(e)      send you non-marketing commercial communications;

(f)      ​send you email notifications;

(g)      ​send you our email newsletter (you can inform us at any time if you no longer require the newsletter);

3.3     We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

3.4     All our website financial transactions are handled through Paypal. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds

4.        Disclosing personal information

4.1     Except as provided in this policy, we will not provide your personal information to third parties.

5.        Retaining personal information

5.1     This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2     Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.        ​Security of your personal information

6.1     We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2     You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.3     You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7.        ​Amendments

7.1     We may update this policy from time to time by publishing a new version on our website.

7.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

8.        Your rights

8.1     You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)      ​​the payment of a fee (currently fixed at GBP 10); and

(b)      the supply of appropriate evidence of your identity

8.2     We may withhold personal information that you request to the extent permitted by law.

8.3     You may instruct us at any time not to process your personal information for marketing purposes.

Part 2: Cookies 

1.        About cookies

1.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2     Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3     Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

1.4     Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

2.        Our cookies

2.1     ​We use only session cookies on our website.

3.        Analytics cookies

3.1     ​We use Google Analytics to analyse the use of our website.

3.2     ​​Our analytics service provider generates statistical and other information about website use by means of cookies.

4.        Blocking cookies

4.1     ​Most browsers allow you to refuse to accept cookies; for example:

(a)      ​​in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)      in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)      in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

4.2     ​Blocking all cookies will have a negative impact upon the usability of many websites.

5.        Deleting cookies

5.1     ​You can delete cookies already stored on your computer; for example:

(a)      ​​in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b)      in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c)      in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.

5.2     ​Deleting cookies will have a negative impact on the usability of many websites.

Part 3: Our details

1.        Our details

1.1     This website is owned and operated by Training Bricks Ltd.

1.2     We are registered in England and Wales under registration number 08076646, and our registered office is at 25 Brisbane Quay, Eastbourne, BN23 5PD.

1.3     Our principal place of business is at 25 Brisbane Quay, Eastbourne, BN23 5PD.

1.4     You can contact us by writing to the business address given above, by using our website contact form, by email to info@trainingbricks.com or by telephone on 01323 472412.